Job Description
To oversee all cash matters (e.g., Cash Consultant I and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements.
Qualifications
NQF Level 5 in Banking, Finance, Business Management, or a related field.
Experience
A minimum of 3 - 4 years' branch banking experience is required, with solid knowledge of the bank's laid-down policies and procedures relating to: teller and frontline operations, bulk cash handling and ATM operations
Proven experience in supervising or leading a team within a cash-handling or teller environment is essential.
Demonstrated ability to manage day-to-day team performance, including coaching, people development, performance management, and workforce planning.
A working understanding of compliance, audit, and risk frameworks relevant to cash operations within a regulated financial services environment will be advantageous.
Ability to motivate and guide a team to deliver excellent client experience while adhering to operational standards and mitigating risk.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Following Procedures
Making Decisions
Producing Output
Providing Insights
Upholding Standards
Technical Competencies:
Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Retention
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Heart of Customer Experience
Processing
Product Knowledge (Consumer Banking)