Role Overview:
The Cashier will be responsible for handling customer purchases, managing payments, maintaining accurate records, and assisting with order coordination for both walk-in and online customers. The ideal candidate should be trustworthy, detail-oriented and able to multitask in a busy retail environment.
Key Responsibilities:
Receive and process payments (cash, card, and mobile money) accurately and efficiently.
Issue receipts, refunds or exchanges as required.
Maintain accurate daily sales and transaction records.
Assist customers with product inquiries and direct them to relevant attendants when necessary.
Handle online sales orders received through WhatsApp Business, Instagram, and other digital platforms.
Coordinate with the delivery and pharmacy teams to ensure timely dispatch of customer orders.
Reconcile cash and digital payments at the end of each shift and prepare sales summaries.
Maintain cleanliness and orderliness of the cashier area.
Provide excellent customer service to ensure a positive shopping experience.
Qualifications & Skills:
Minimum of 2 years of experience as a Cashier, preferably in a retail or pharmacy setting.
Proficiency in using POS systems and digital payment platforms (M-Pesa, card, etc.).
Strong numeracy and record-keeping skills.
Excellent communication and customer service abilities.
High level of integrity, honesty, and attention to detail.
Basic computer literacy (MS Office, WhatsApp Business, etc.).
Ability to multitask and work in a fast-paced retail environment.