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Cashier (Port Edward) at Sun International
Sun International
October 14, 2026
Full-time
On-site
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Legislative / Regulatory Compliance
Gaming Regulations / FICA regulations.
Job Scope and Responsibilities
Prepared Work Area
Check work area and ensure all equipment is functioning and ready for service.
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects.
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products and current promotions.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Count Administration
Clear slot machines on days that count will be performed.
Conduct a count for the day.
Capture of data into the system.
Report on any suspicious transactions.
File documentation.
Cash Desk Transactions
Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out 'winnings'.
Reconciliations (treasury, automated cashier machine, chip) are completed daily.
Calculate and execute pay-outs.
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity.
Conduct cash-ups and reconcile float at the end of service.
Substantiate and report on any float variances.
Secure and transport float as required.
Guest information and copies of trading and transactional documentation is accurately recorded in the system.
Supporting documents have been generated for auditing purposes.
Know How
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
Manages one's time and resources to ensure that objectives are achieved effectively and on time.
Problem- Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Accountability
Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution.
Requirements
Education, experience, and competencies required.
Grade 12
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage.
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail.
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency
FICA threshold and suspicious transaction
reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count
Basic computer skills
Ability to work shifts that meet operational requirements.
Legislative / Regulatory Compliance
Gaming Regulations / FICA regulations.
Job Scope and Responsibilities
Prepared Work Area
Check work area and ensure all equipment is functioning and ready for service.
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects.
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products and current promotions.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Count Administration
Clear slot machines on days that count will be performed.
Conduct a count for the day.
Capture of data into the system.
Report on any suspicious transactions.
File documentation.
Cash Desk Transactions
Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out 'winnings'.
Reconciliations (treasury, automated cashier machine, chip) are completed daily.
Calculate and execute pay-outs.
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity.
Conduct cash-ups and reconcile float at the end of service.
Substantiate and report on any float variances.
Secure and transport float as required.
Guest information and copies of trading and transactional documentation is accurately recorded in the system.
Supporting documents have been generated for auditing purposes.
Know How
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
Manages one's time and resources to ensure that objectives are achieved effectively and on time.
Problem- Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Accountability
Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution.
Requirements
Education, experience, and competencies required.
Grade 12
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage.
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail.
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency
FICA threshold and suspicious transaction
reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count
Basic computer skills