Job Purpose
The Cashiering Manager will be responsible and accountable for providing effective leadership and team management in the areas of cashiering, cash-up and count.
The role will manage operations and processes in these areas for the business unit including the planning, integration and implementation of the function to enable the achievement of the Gaming and Business Strategy and create great cashiering experiences for our gaming patrons, in line with gaming regulations; legislative requirements and Sun standards.
This will be achieved through collaboration with Central Office and Business Unit leadership teams; managing relationships with all guests and stakeholders, and focusing on high levels of operational compliance and service excellence.
The role will also focus on building and growing solid and engaged cashiering talent to support the sustainability of operations and enable the business vision.
Key Performance Areas
Understand the Unit Gaming strategy and integrate Cashiering and develop functional objectives for the Unit's Cashiering (including count and cash-up) deliverables
Facilitate the programme management and achievement of milestones of cashiering deliverables
Identify and investigate new opportunities to streamline and optimise cashiering processes and *services for the property, in line with best practice principles
Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
Provide clear delegation of authority and accountability for deliverables at all levels
Manage and allocate people and operational resources
Align cashiering practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property *Report on the function including
Gaming Board reports, Monthly Financial Review reports, Risk Reports, Month end reports, FIC and Threshold reporting ensuring they are updated, communicated and embedded
Align practices with new legislative compliance around health, hygiene, safety and the environment
Align practices with gaming regulations and requirements
Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
Conduct weekly walkabouts of all cashiering, count and cash-up areas, both front of house and back of house areas to monitor compliance
Ensure all staff are trained and found competent against regulatory requirements
Audit daily reports
Approve overrides and voids
Provides direction and support to management and employees with regard to cashiering policies, procedures, initiatives and innovations
Provides motivation and leadership to promote positive working relationships and employee relations within the department
Budget developed and monitored
Cost / expense management
Monitor feedback and conduct a post-mortem of initiatives and tools and feedback successes and challenges to the Group Customer experience functions
Make recommendations to address gaps and improve the experiences.
Informs department / staff of information required to perform the duties in the cashiering and count operations effectively
Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA
Job Requirements
Education
Grade 12
3 Year Degree / Diploma in Business Management is preferred
Experience
Minimum of 8 years' experience in the in cashiering within the casino industry or a cash handling function; including 3 years in a management position
Skills and Knowledge
Core & Personal behavioural competencies
Deciding
Analysing
Relating (connecting; valuing diversity and interacting)
Managing and resolving conflict
Emotional Maturity
Leading People
Maintaining focus
Organising and Co-ordinating resources
Implementing skills (Managing projects, driving results, creating customer experiences, demonstrating integrity and Assuring quality)
Controlling operations (risk, results and relationships)
Technical / proficiency competencies
Cash / credit transaction knowledge and administration
Cash-up procedures and administration
Count procedures and administration
Detect fraudulent currency
FICA threshold and suspicious transaction reporting
Cash desk equipment usage and maintenance
People Management & Coaching skills
Rostering (Kronos)
Gaming Compliance Procedures
Financial and Business acumen
Team Planning
Proficient Computer Skills - MS Office; EGS