The successful candidate will work closely with the CCTV Team, Store Managers, HR, Operations, and Management to maintain accurate security records, monitor operational performance, coordinate investigations, and produce intelligence reports that support business decisions.
Key Responsibilities
Maintain daily CCTV operational records and documentation.
Coordinate daily shift reports from CCTV Officers.
Maintain CCTV attendance and duty rosters.
Monitor CCTV operational KPIs and dashboards.
Ensure CCTV registers are updated accurately.
Maintain Shoplifting Incident Registers.
Track investigation progress and case status.
Maintain evidence logs and investigation records.
Coordinate investigation documentation.
Ensure investigation files are securely stored.
Produce daily, weekly, and monthly CCTV reports.
Monitor theft trends across stores.
Prepare management intelligence reports.
Track repeat offenders and loss trends.
Analyse operational performance metrics.
Monitor escalation logs.
Follow up on unresolved incidents.
Coordinate with UK Store Managers.
Liaise with Facewatch where required.
Track incidents and response times.
Maintain CCTV SOPs and operational manuals.
Update departmental documentation.
Maintain confidentiality of security information.
Ensure compliance with company policies.
Monitor CCTV system performance.
Log network and camera faults.
Escalate ICT issues promptly.
Maintain equipment inventory.
Track maintenance requests.
Cross-Department Collaboration
Work closely with:
CCTV Officers
ICT Department
Store Managers
HR Department
Operations Team
Management
The ideal candidate should possess:
Excellent analytical skills.
Strong attention to detail.
Excellent written communication.
High level of integrity.
Strong organizational skills.
Ability to manage confidential information.
Ability to multitask.
Good problem-solving skills.
Strong reporting skills.
Ability to work under pressure.
Educational Qualification
Minimum of HND/Bachelor's Degree in the following:
Criminology
Security Studies
Computer Science
Information Technology
Business Administration
Management
Statistics
Any related discipline
Experience
1 - 3 years' experience in:
CCTV Administration
Security Operations
Administrative Support
Data Analysis
Incident Reporting
Operations Administration
Experience within retail or loss prevention is an added advantage.
Technical Skills
Applicants should be proficient in:
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Google Workspace
Report Writing
Data Analysis
CCTV Software (advantage)
Microsoft Teams
Video Editing
Core Competencies
Critical Thinking
Investigation Support
Attention to Detail
Confidentiality
Communication
Teamwork
Accountability
Time Management
Initiative
Professionalism