Role Purpose
The CCTV Officer plays a key role in safeguarding the Company's operations by actively monitoring and reviewing CCTV systems across all branches. The role focuses on early detection of risks such as theft, fraud, and operational gaps, while ensuring that all surveillance activities are handled responsibly and in line with the Data Protection Act, 2019.
Key Responsibilities
CCTV Monitoring & Daily Oversight
You will be responsible for keeping a close eye on live CCTV feeds across all branches daily, as well as reviewing recorded footage—both routinely and on a spot-check basis. A key part of the role is ensuring that all cameras and systems (DVR/NVR) are functioning properly and that any issues are reported and followed up promptly.
Incident Detection & Investigation
You will proactively identify and investigate incidents such as stock losses, cash handling discrepancies, staff misconduct, and customer-related issues. This includes retrieving and safeguarding video evidence, maintaining clear incident logs, and supporting structured investigations.
Reporting & Escalation
Regular reporting is a core part of this role. You will prepare daily, weekly, and monthly reports, highlighting key observations and risks. Where issues arise, you will escalate them promptly to the relevant stakeholders, including Branch Managers, Finance, HR, IT Manager, C.E.O and support follow-through on investigations and disciplinary processes.
Compliance & Data Protection
You will ensure that all CCTV operations are carried out in line with company policies and the Data Protection Act, 2019. This includes controlling access to footage, safeguarding sensitive data, and ensuring proper storage and disposal practices are followed.
System Support & Improvement
Working closely with IT and external vendors, you will help maintain system uptime and reliability. You will also play a role in identifying gaps in coverage or system performance and recommending practical improvements.
Audit & Operational Support
You will support internal audits, stock counts, and compliance checks by providing relevant footage and insights. Periodically, you will also review branch operations to ensure adherence to company procedures.
Qualifications & Experience
We are looking for someone who has:
A Diploma or Degree in IT, Criminology, Security Studies, or a related field
At least 2 - 3 years of experience in CCTV monitoring, surveillance, or security operations (retail experience is a plus)
Practical experience working with CCTV systems such as DVR/NVR
A good understanding of surveillance practices and incident reporting
Familiarity with the Data Protection Act, 2019
Key Skills & Attributes
The ideal candidate will demonstrate:
Strong attention to detail and observation skills
High levels of integrity and confidentiality
Analytical thinking and problem-solving ability
Clear and structured reporting skills
Good judgment when escalating issues
Ability to handle sensitive information professionally