Your day at NTT DATA
The Change Specialist supports the successful delivery of enterprise transformation initiatives across the organisation. Working closely with the Change Director and transformation teams, the role helps drive adoption of major change initiatives including AI adoption, ERP implementation, process standardisation and culture change.
The role combines handsÃÂâÃÂÃÂÃÂÃÂon execution of change management tools and methods with strong stakeholder engagement to ensure that transformation initiatives are understood, adopted and sustained across the organisation.
Key Responsibilities
Change Analysis & Planning
Conduct change impact assessments to understand how initiatives affect teams, roles and processes.
Perform stakeholder analysis and mapping to identify influence, support and resistance dynamics.
Conduct change readiness and risk assessments.
Support development of practical change and adoption plans aligned with transformation programs.
Adoption & Behavioural Change
Design and support interventions that enable behavioural adoption of new technologies and processes.
Identify barriers to adoption and work with teams and leaders to address them.
Support initiatives that increase utilisation, capability and confidence in new systems such as AI tools or ERP platforms.
Change Analytics & Insights
Track and refine key indicators of adoption and change effectiveness.
Develop simple dashboards to monitor adoption, engagement and readiness.
Support measurement of benefit realisation and change ROI.
Stakeholder Engagement
Work with program teams, business leaders and regional stakeholders to support change initiatives.
Coordinate engagement activities that build awareness and ownership of transformation initiatives.
Communication & Enablement
Support development of clear communication and engagement materials.
Assist with enablement initiatives that help employees adopt new technologies and processes.
Skills & Attributes
Strong learning agility and curiosity
Ability to apply structured change management tools and frameworks
Strong analytical thinking and problem solving
High emotional intelligence and stakeholder awareness
Resilient and comfortable working in fastÃÂâÃÂÃÂÃÂÃÂmoving transformation environments
Strong communication and facilitation skills
Organised with strong attention to detail
Required Experience
5 years' experience in change management, transformation, or consulting
Exposure to technology or digital transformation initiatives
Experience with tools such as change impact analysis, stakeholder mapping, readiness assessments and adoption tracking
Hands-on experience in driving adoption projects / programs in large organisations or multinational environments beneficial
Qualifications
Bachelor's degree in Business, Technology, Organisational Psychology or related field
Change management certification (e.g., Prosci, ACMP) beneficial but not essential