Job Purpose
To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
Duties & Responsibilities
POS Solution design and implementation.
POS application certification with schemes/PTSA.
Provide technical and functional support for POS configuration platforms.
Monitor channel performance and ensure high availability and uptime of transaction processing platform.
Manage and resolve channel-related incidents, service requests, and escalations within SLA.
Payment Platform management and transaction switching
Merchant/Agent registrations
Supper Agents/Banks Host to Host implementations
Payattitude implementation on 3rd party devices
2nd level merchants/Agents support
Participate in UAT (User Acceptance Testing) and deployment of new POS.
Liaise with third-party service providers and aggregators for channel service resolution and optimization.
Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
Ensure compliance with security standards, operational procedures, and regulatory requirements.
Requirements
Education: OND in Computer Science, Information Technology, Engineering, or a related field.
Others: Experience supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus.
Experience: 0-2 years' experience in an IT support or digital banking operations role.
Knowledge:
Good understanding of digital channel platforms, APIs, and transaction processing.
Familiarity with payment processing, transaction monitoring, and dispute handling.
Skill/Competencies:
Basic SQL knowledge and ability to analyze system logs and reports.
Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.
Strong problem-solving and communication skills.
Ability to work under pressure and meet tight deadlines.
Customer-focused attitude and commitment to quality service delivery.