Job Description
The Chief Operating Officer will oversee the daily operational performance of the business, ensuring that all departments function efficiently while supporting the company's growth strategy.
This role will be responsible for operational planning, performance monitoring, cross-functional coordination, and process optimization across the organization.
The ideal candidate must possess strong leadership capability, operational intelligence, and a relentless drive to deliver results.
Key Responsibilities
Operational Leadership:
Oversee daily business operations across multiple departments and locations
Ensure alignment between strategic objectives and operational execution
Implement systems, processes, and structures that support business scalability
Drive operational efficiency and improve organizational productivity
Business Growth & Strategy Execution:
Translate leadership vision into executable operational strategies
Identify new growth opportunities, operational improvements, and expansion opportunities
Support the development and execution of strategic initiatives across the business
Performance & Accountability:
Establish operational KPIs and performance metrics across teams
Monitor departmental performance and drive accountability across leadership teams
Identify operational bottlenecks and implement solutions quickly
Team Leadership & Organizational Development
Lead, mentor, and manage cross-functional teams including sales, operations, and support functions
Build a culture of ownership, accountability, and high performance
Strengthen collaboration across departments to improve execution
Financial & Resource Management:
Monitor operational costs and ensure efficient use of resources
Support revenue growth by aligning operational structures with business goals
Ensure business processes support profitability and sustainability
Process Improvement & Innovation:
Design and implement scalable systems, policies, and operational frameworks
Introduce process improvements that enhance productivity and efficiency
Ensure operational readiness for business expansion
Requirements
Educational Qualification and Experience:
Bachelor's Degree in Business Administration, Management, Finance, or a related discipline
An MBA or relevant postgraduate qualification is an added advantage
Minimum of 7 years professional experience with significant exposure to operations or business leadership roles
Proven experience managing multi-functional teams or multi-unit operations
Experience within fashion, retail, FMCG, or fast-paced consumer sectors is highly desirable
Key Competencies:
The successful candidate must demonstrate:
Strong operational leadership capability
Strategic thinking with strong execution discipline
Ability to drive performance and accountability across teams
Strong problem-solving and decision-making skills
High resilience and adaptability in fast-paced environments
Exceptional communication and leadership influence
Data-driven decision-making and performance monitoring ability