Job Summary
The purpose of the position is to assess, process and pay valid claims to ensure timely settlement of claims within the stipulated Liberty Life guidelines on claims management.
Key Responsibilities
Core deliverables
Process claims accurately and in a timely manner as per the guidelines provided to ensure the achievement of the set customer service standards
Analyze documentation submitted by clients to ensure the information supplied is credible in line with the Liberty guidelines on claims processing
Register all new claims promptly and acknowledge receipt of the same
Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
Record all claims transactions
Prepare claims registers and update the various claims reports
Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
Maintain the claims register to ensure accuracy in data
Prepare quality reports in a timely manner to ensure timely submission for review
Reconcile claim reserves and paid claims
Create & reconcile claims reserves, and make reinsurance recoveries upon settlement - group risk
Manage maturity and surrender suspense including premium refunds
Process/disburse pension claims and other related payments including withholding taxes, trustees and service providers' fees
Qualifications
Bachelor's degree in insurance or a business-related field
Professional qualification in Insurance (LOMA, ACII, AIIK)
Experience
At least 2 years' experience in claims, pension administration or underwriting role in the life insurance industry
Competencies
In depth understanding of life insurance operations and concepts
Knowledge of insurance regulatory requirements and claims procedures
Ability to prioritize tasks and manage time efficiently
Excellent organizational and stakeholder management skills
Solutions focused mindset
Knowledgeable in financial solutions and market trends
Business acumen