Claims Assessor-2 at FNB South Africa

Job Description


Responsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation's strategic objectives, governance frameworks, and service standards.
This job requires sound judgment to manage sensitive claims such as funeral, death, disability, dread disease, and retrenchment, while maintaining a strong focus on customer experience and risk mitigation.


Are you someone who can:


Administrate Short Term Motor Claims
Manage the claim from the claim registration to finalization
Be customer centric.
Manage your time to ensure all short-term motor claims are attended to in set turnaround times
Manage customer and supplier complaints
Pay attention to details Manage personal development to increase own skills and competencies


You will be an ideal candidate if you have:


Matric is essential
Have an NQF Level 5 Certificate would be advantageous
Have 2 - 3 years' experience in claims call center environment, of which 1 to 2 years ideally in a Motor Claims


You will have access to:


Opportunities to network and collaborate
A challenging working environment that is progressive and agile
Opportunities to innovate where initiative is taken and owned end to end


​​​​​​​We can be a match if you have the following:


Adaptable and curious
Have a proven successful track record.
Thrive in a collaborative environment.


End Date: October 13, 2026