Responsibilities
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
Manage existing clients and grow portfolio through making contact and generating leads.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Control the effective service for settlements in the business through insurance claims.
Provide sales support efficiencies and services in order to ensure retention of clients.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Manage own development to increase own competencies.
Additional Requirements
Must have a Diploma or Degree (FAIS compliant)
Minimum 3+ year's related experience
Must have experience in Commercial and Personal Lines
Short-term insurance experience
RE5 Certificate
DOFA statement - dated not longer than 3 months
Product specific training certificates
Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024, 1 June 2024 to 31 May 2025
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
End Date: March 25, 2026