Job Description
Our leading manufacturing client is seeking a professional and highly organised Customer Liaison/Claims Officer to join their dynamic finance team based in the Upper Highway area.
This role is ideal for an individual who is passionate about delivering exceptional customer service, enjoys working in a structured administrative environment, and has the ability to manage multiple tasks efficiently.
You will play a key role in ensuring a positive customer experience while supporting the smooth running of customer-related processes. The role reports into the Financial Manager and is measured against record accuracy, turnaround times, complaint resolution and administrative efficiency
Duties and Responsibilities:
Act as the primary contact for customer enquiries, complaints, and follow-ups in a professional and timely manner.
Build and maintain strong customer relationships by providing accurate information and regular feedback.
Capture and maintain accurate records of all customer interactions on internal systems.
Coordinate with internal departments to resolve queries and ensure service standards are met.
Monitor service requests, outstanding actions, and response times to ensure efficient turnaround.
Assist with scheduling, meeting coordination, document management, and general administration.
Generate basic reports to support management in tracking service performance and trends.
Ensure compliance with procedures, data accuracy standards, and confidentiality requirements.
Identify recurring issues and contribute to process improvements.
Minimum Requirements:
Education and Experience:
Grade 12 / Matric (essential)
A certificate or diploma in Business Administration / Customer Service or related field (advantageous)
2-4 years' experience in a customer-facing administrative role
Experience with ERP or service management systems (advantageous)
Knowledge and Skills:
Strong customer service and interpersonal skills
Excellent verbal and written communication
Strong administrative and organisational abilities
Attention to detail and accuracy
Proficiency in Microsoft Office and business systems
Ability to manage multiple tasks and meet deadlines
Strong problem-solving skills and ability to handle pressure professionally
Ability to work independently and as part of a team
Professional telephone etiquette and customer-focused mindset
Salary: Market-related and commensurate with experience.