What will you do?
A Non-Motor Claims Adviser captures, validates and finalises contents and other various claims from client. Our Advisers within the Non-Motor Claims Department are committed to providing MiWay clients with awesome service and to making their experience enjoyable, easy and convenient.
Demonstrating an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.
What will make you successful in this role?
Minimum Qualification Required :
Grade 12/Standard 10/NQF4
Minimum Experience:
At least 1 year experience in a short-term insurance industry
Previous call center experience with an above average performance track record
Deliverables include, but will not be limited to
Capture/Register claims on systems
Handle administration and follow ups concerning claims.
Liaise with clients, service providers & assessors.
Handle and resolve queries from clients/service providers.
Validate claims within turnaround time.
Handling and resolving queries and problems from clients and service providers.
Payment of claims and invoices from service providers within specific turnaround times
Conduct all the above to the required performance and quality standards that are in place.
Competencies Required
Excellent administration and organisational skills
Excellent interpersonal and communication skills (verbal and written)
Self disciplined and self motivated
Problem solving/initiative
Negotiating
Tenacity and resilience
Be an analytical thinker with an investigative instinct
Customer service oriented
Deadline and results oriented
Attention to detail
Takes ownership and responsibility
Adaptability
Conflict handling attitude