Mission Description
The C&F Manager provides strategic and operational leadership over the company's sea import, export, and transport functions. The role ensures that all processes — from documentation and customs clearance to cargo delivery — are executed efficiently, profitably, and in full compliance with statutory and client requirements.
Strategic & Operational Leadership
Provide overall leadership to the Sea Imports, Exports, and Transport functions, ensuring coordinated, compliant, and cost-effective operations.
Translate company strategy into measurable operational objectives for each department, ensuring alignment and synergy across functions.
Lead monthly operational reviews with department heads to assess performance, highlight bottlenecks, and implement improvement actions.
Sea Imports Oversight
Supervise the Sea Imports Manager to ensure that all import activities — from pre-alert to final delivery — are executed accurately and within timelines.
Approve or review major import files, especially those involving high-value cargo, client escalations, or potential financial exposure.
Validate that customs documentation, valuation, and tariff classification comply with KRA and port regulations.
Sea Exports Management
Oversee export operations to ensure accurate and timely documentation, customs clearance, and vessel loading.
Supervise the Exports Supervisor in planning and coordinating export bookings, container allocations, and shipping instructions.
Review export performance indicators (volume, accuracy, cost, turnaround time) and drive corrective actions for improvement.
Transport Supervision
Provide oversight to the Transport Supervisor, ensuring efficient dispatch, routing, and coordination of transport activities.
Review transport utilization, turnaround times, and cost efficiency across the delivery network.
Performance & Financial Management
Prepare annual departmental budgets and monitor expenditure, ensuring alignment with company profitability targets.
Review revenue reports, validate billing accuracy, and control disbursement exposure on all job files.
Compliance, Risk & Quality Control
Ensure compliance with customs, port, and transport regulations, and maintain zero non-conformity in audits.
Monitor and improve key performance indicators such as cost per shipment, operational gross margin, and customer satisfaction.
Client & Stakeholder Management
Serve as the senior escalation point for client issues within imports, exports, or transport operations.
Maintain strategic relationships with key clients, shipping lines, transporters, and regulatory bodies.
Profile
Bachelor's degree in supply chain, Logistics, International Trade, or Business Administration.
Diploma in Clearing & Freight Forwarding (KIFWA or equivalent).
FIATA, CIPS, or equivalent logistics certification is an advantage.
Minimum 8 - 10 years' experience in C&F operations, including sea freight and transport.
At least 5 years in a senior supervisory or managerial role overseeing multiple logistics functions.
Demonstrated experience in customs clearance processes, shipping line coordination, and multimodal logistics.