Requirements:
Grade 12 (Matric)
Previous call centre experience (essential)
Fluency in additional South African languages (advantageous)
Ability to work effectively under pressure
Knowledge of the Consumer Protection Act (advantageous)
Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
Strong computer literacy
Proven call centre experience
Proficiency in English and at least one additional South African language
Excellent interpersonal and communication skills
Good health and the ability to manage high-volume workloads
Duties and Responsibilities:
Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
Update and maintain the complaints management system.
Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
Liaise effectively with internal staff across all levels.