Client Insights / Mystery Shopper at SydSen Recruit

Key Responsibilities


Conduct mystery shopping visits at automotive dealerships
Assess customer service, sales approach and dealership experience
Evaluate staff professionalism, product knowledge and responsiveness
Observe and report on dealership processes and standards
Complete detailed reports following each visit
Provide clear and objective client insights
Identify areas of excellence and opportunities for improvement
Travel to various dealership locations across Gauteng


Requirements


Previous experience in customer service, automotive sales, retail, research or mystery shopping advantageous
Strong observation and attention to detail
Excellent written and verbal communication skills
Professional and discreet approach
Able to provide accurate and unbiased feedback
Strong report-writing and administrative skills
Valid driver's licence and own reliable transport essential
Willing and able to travel throughout Gauteng
Flexible availability