Client Liaison Consultant at AfroCentric Group

What You Will Do


As our Client Liaison Consultant, you will play a vital role in ensuring a seamless, supportive, and high‑quality service experience. Your responsibilities will include:


Client Support & Query Resolution


Provide onsite, face‑to‑face support to members and client stakeholders.
Resolve queries at first contact wherever possible within defined service level timelines.
Track, manage, and ensure accurate closure of client queries.
Assist with onboarding, membership changes, and updating client information.


Relationship & Stakeholder Management


Build strong, trust‑based relationships with members, unions, payroll teams, service providers, and internal stakeholders.
Ensure client expectations are managed effectively and service levels are consistently met.
Promote AfroCentric's values through exceptional professionalism and service behaviour.


Education, Communication & Reporting


Conduct onsite presentations and educational sessions regarding benefits, scheme rules, and internal processes.
Prepare weekly, monthly, and ad‑hoc reports and summaries.
Engage in proactive communication to enhance client understanding and service satisfaction.


Service Delivery Improvement


Monitor turnaround times and quality standards to ensure continuous improvement.
Identify service bottlenecks and recommend enhancements.
Escalate compliance or policy-related matters through proper channels.


Professional Development & Leadership Contribution


Stay updated on industry trends and scheme rules.
Share knowledge with team members to support excellence.
Demonstrate ownership of your development and performance.


Minimum Requirements


Matric (Grade 12) — essential.
Diploma in Business Management, Clinical, or a related field — advantageous.


3 - 5 years' experience in:


Healthcare industry
Customer service / client-facing roles
Quality assurance
Reporting and trending
Strong communication skills (verbal & written).
Solid understanding of healthcare processes, rules, and systems.
Problem-solving ability with exceptional attention to detail.
Valid driver's licence — essential.


Competencies That Set You Apart


Passion for client service and people engagement
Ability to work independently and collaboratively
Strong administrative, reporting, and systems capability
Professional, ethical, and aligned to AfroCentric values
Stakeholder management confidence
High resilience and adaptability