Client Services and Administration Assistant – Howick at Accountancy Placements

Our client is seeking a professional, friendly and well-organised Client Services and Administration Assistant who enjoys working with people and providing excellent customer service to join their team.


Responsibilities


Welcome customers and provide professional, friendly service at our reception desk
Answer incoming calls, manage the switchboard and direct customers to the appropriate team member
Assist customers with product enquiries and advice
Process over-the-counter glass sales and orders
Follow up on customer jobs and ensure clients are kept informed
Contact customers to check satisfaction and assist with resolving queries
Prepare quotations and invoices
Assist with debt collection and outstanding account follow-ups
Manage and organise incoming and outgoing emails
Take accurate messages and ensure information is passed on promptly
Maintain a clean, organised and professional reception area
Maintain accurate customer records, documents and filing systems
Provide general administrative support to the team


Requirements


Confident and comfortable dealing with customers face-to-face and over the phone
An excellent communicator with strong people skills
Highly organised with excellent attention to detail
Able to prioritise and manage multiple tasks in a busy environment
Computer literate and comfortable learning new systems
Previous experience in reception, customer service, administration or a sales environment (Advantageous)