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Client Solutions Advisor at Kenya Builders & Concrete Co. Ltd
Kenya Builders & Concrete Co. Ltd
September 16, 2026
Full-time
On-site
KEY DUTIES / RESPONSIBILITIES
Assist walk-in customers, understand requirements and recommend suitable building materials.
Prospect for new customers through referrals, cold calling, site visits, online research, social media, networking events, trade shows, inbound inquiries and other approved methods.
Educate customers on product benefits, pricing and applications.
Maintain strong knowledge of Kenya Builders' retail product range.
Identify upselling and cross-selling opportunities.
Process orders, generate quotations and log transactions accurately in HubSpot CRM.
Keep retail displays organised, stocked and visually appealing.
Support stock control, inventory updates and product-availability monitoring.
Log all customer interactions, sales and inquiries in HubSpot CRM.
Follow up open quotations and pending orders to closure.
Collaborate with the Telesales Team to convert inbound leads into in-store sales.
Handle complaints professionally and escalate where necessary.
Build long-term relationships with repeat customers.
Work with warehouse and logistics teams for timely order fulfilment.
KEY OUTPUTS / DELIVERABLES
Achieve individual and store sales targets.
Maintain positive customer feedback and minimal complaints.
Advise customers accurately on suitable products.
Ensure 100% of sales interactions are logged in HubSpot.
Maintain organised, well-stocked retail displays.
QUALIFICATIONS & EXPERIENCE
Diploma or Degree in Sales, Marketing, Business Administration or related field preferred.
Minimum 2 years' experience in sales/customer-facing roles, preferably construction, hardware or retail.
Proficiency in CRM software (HubSpot preferred) and basic POS systems.
Assist walk-in customers, understand requirements and recommend suitable building materials.
Prospect for new customers through referrals, cold calling, site visits, online research, social media, networking events, trade shows, inbound inquiries and other approved methods.
Educate customers on product benefits, pricing and applications.
Maintain strong knowledge of Kenya Builders' retail product range.
Identify upselling and cross-selling opportunities.
Process orders, generate quotations and log transactions accurately in HubSpot CRM.
Keep retail displays organised, stocked and visually appealing.
Support stock control, inventory updates and product-availability monitoring.
Log all customer interactions, sales and inquiries in HubSpot CRM.
Follow up open quotations and pending orders to closure.
Collaborate with the Telesales Team to convert inbound leads into in-store sales.
Handle complaints professionally and escalate where necessary.
Build long-term relationships with repeat customers.
Work with warehouse and logistics teams for timely order fulfilment.
KEY OUTPUTS / DELIVERABLES
Achieve individual and store sales targets.
Maintain positive customer feedback and minimal complaints.
Advise customers accurately on suitable products.
Ensure 100% of sales interactions are logged in HubSpot.
Maintain organised, well-stocked retail displays.
QUALIFICATIONS & EXPERIENCE
Diploma or Degree in Sales, Marketing, Business Administration or related field preferred.
Minimum 2 years' experience in sales/customer-facing roles, preferably construction, hardware or retail.
Proficiency in CRM software (HubSpot preferred) and basic POS systems.