Collection Administrator at Engen

What You'll Have Done Before

Baseline


NQF Level 5 (Certificate in Credit Management)
3 years Credit in a Commercial or Manufacturing credit environment


Advantageous


Credit Management Diploma
Credit experience in the Oil Industry
Ability to communicate in Afrikaans


What You'll Be Doing

DISPUTE MANAGEMENT


Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken. Manage process for escalating risks where appropriate and in a timely manner.


COLLECTIONS MANAGEMENT


Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
Managing a transparent and clear collection process.
Maintain records of pro-active collections activities


CUSTOMER RECONCILIATIONS


Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.


CASH APPLICATIONS


Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable


CREDIT MANAGEMENT


Manage end-to-end process of Accounts Receivable Portfolio.
Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
Managing a transparent and clear collection process, including risk management and mitigation of risk.
Operate within credit risk framework, policies and procedures. Maintain records of internal controls
Foster sound working relations with internal and external customers
Reporting - Submitted as and when required on AR portfolio view of credit and collection activity, query status