Collections Administration Agent (Temp) - SPARK Schools Support Office - 2026 at SPARK Schools

Responsibilities:

Enrolment & Accounts Administration:


Receive, manage, and process tickets from the from ticketing system, ensuring timely resolution or appropriate escalation.
Monitor and manage the divisions mailbox, ensuring all queries are resolved within Service Level Agreement.


Reporting and Continuous Improvement:


Monitor and analyze recurring issues or trends, providing recommendations to improve processes and customer experience.
Contribute to the continuous improvement of enrolment systems, workflows, and service delivery standards.
Participate in team meetings, training sessions, and system updates to stay aligned with organizational changes and best practices.
Oversee and track the processing of account terminations.
Monitor Acknowledgement of Debt sheets, debit orders, and refund processes for accuracy and completion.
Verify and track all campaigns executed by the Accounts team.
Capture overtime accurately and maintain the Credit Control attendance register.
Collaborate with the Credit Control and Enrolment teams by providing regular account status updates.
Communicate and notify the team of all active and upcoming campaigns.
Data Capturing


Reporting & Continuous Improvement:


Maintain accurate records and customer interactions.
Reporting on volumes and productivity
Identify recurring issues, trends, or inefficiencies
Contribute to enhancing customer experience through feedback and operational insights.
Participate in team meetings, training sessions, and system updates to stay aligned with policies and best practices.


Qualifications:

The ideal candidate will possess the following qualifications:


Matric (Essential).
0-1 Year Experience