Collections Agent (FS) Mr Price Money - Night Shift at Mr Price Group

Job Description


The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.


Responsibilities


Efficiently processing customer refunds, processing and reviewing account adjustments
Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
Resolving client discrepancies and short payments
Accurately updating customers' personal, employment and contact information to maintain their details
Effectively rehabilitating customers through excellent customer service standards
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolve


What's in it for you?


Uncapped incentive when your targets are achieved
Learning and Development, and Career Growth opportunities within the Mr Price Group
All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year's permanent service.


Qualifications


Grade 12
6 - 12 months experience in collections
Strong negotiation skills
Excellent communication skills
Knowledge of NCA requirements pertaining to collections and credit control
Understanding of the life-cycle of an account and the collection process