Job Description
Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support.
Customer Experience: To provide service excellence and achieve customer satisfaction
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Minimum Experience and Qualifications:
NQF Level 5 qualification or higher
Branch experience
Customer service experience
Sales experience
Experience in handling complaints and resolving queries
Collections experience will be advantageous
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: April 24, 2026