Commercial Product Lead at Mukuru

Role Purpose


Are you passionate about growth, innovation, and building products that truly impact people's lives? As the Commercial Product Lead, you will play a key role in sustainably growing Mukuru's Wallet & Value-Added Services (VAS) business. This is a Commercial growth role focused on driving profitable customer and product growth, working cross-functionally to enable execution. This is a commercial product role, not a technical product position."
You'll work cross-functionally, think commercially, and be hands-on in executing strategy, turning insights into action and opportunities into results.


What You'll Be Doing

Drive Market Growth & Penetration


Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets
Act as the Wallet & VAS ambassador—building strong visibility and share of mind
Enable and train sales and marketing teams on effective value-based selling
Ensure customer benefits and product features are clearly and consistently communicated
Strengthen and optimise distribution channels


Execute Strategic Projects


Coordinate and manage cross-functional projects aligned to business strategy
Track daily progress, manage priorities, and resolve delays proactively
Ensure projects are delivered on time, within scope, and with measurable outcomes
Identify and escalate risks, resourcing needs, or dependencies where required


Develop New Business Opportunities


Identify new products, services, and partnership opportunities
Assess opportunities for commercial, strategic, and legal viability
Prepare and present compelling business cases for approval
Build relationships with potential partners and negotiate mutually beneficial agreements
Support or lead implementation of approved opportunities


Commercial & Partner Management


Support budgeting and market performance reporting
Conduct pricing reviews and contribute to pricing strategy
Manage partner relationships, negotiations, and ongoing commercial engagements


Market & Industry Intelligence


Monitor market trends, customer needs, and regulatory changes
Analyse competitor offerings, pricing, and business models
Translate insights into actionable recommendations


Personal & Professional Development


Participate in weekly KPI and monthly performance reviews
Attend product training and development programmes
Take ownership of continuous learning and growth


What You'll Bring

Knowledge


Payments, remittances, and digital financial services
Sales and marketing processes (B2C & C2C)
Commercial agreements and contracts
Operating licences and regulatory environments


Skills


Strong communication and interpersonal skills
Sales and negotiation ability
Analytical and problem-solving mindset
Excellent organisation, time management, and attention to detail
Self-driven, resilient, and results-oriented


Experience & Education


2 - 3 years of work experience (business development experience advantageous)
Exposure to financial services is desirable
Grade 12 (essential)
Relevant tertiary qualification (essential)