Compensation & Benefits Administrator at FlySafair

Description


Serve as the first point of contact for employee HR queries across multiple channels (email, ticketing system, phone, or in person);
Respond to routine queries promptly and escalate complex matters to the appropriate HR personnel;
Monitor, track, and follow up on open cases to ensure timely resolution;
Compile reports on helpdesk activity, including ticket volumes, resolution times, and recurring issues;
Track and maintain records of Contractor expiry dates and required compliance documentation;
Administer employee benefits programmes, including medical aid, pension fund, injury-on-duty (IOD) claims, and accident/GPA-related claims;
Administer and process parental leave applications, including supporting employees with the UIF submission process;
Serve as the first point of contact for employee HR queries across multiple channels (email, ticketing system, phone, or in person);
Respond to routine queries promptly and escalate complex matters to the appropriate HR personnel;
Monitor, track, and follow up on open cases to ensure timely resolution;
Provide administrative support, including the preparation of HR documentation such as contracts and confirmation letters where required;
Assist HR team members with general office and process support as required;
Compile reports on helpdesk activity, including ticket volumes, resolution times, and recurring issues;
Administer employee secondments and/or temporary assignments;
Provide payroll with all HR related documents for payments and capturing of employee information onto the HRMIS system;
Administer progression adjustments and communicate changes to relevant stakeholders on a monthly basis;
Liaise with benefit providers to ensure accurate and timely processing;
Maintain accurate benefit records and documentation;
Administer long service awards;
Ensure compliance with company policies, legislative requirements, and benefit fund rules;
Ensure data protection and confidentiality of employee information;
Utilise HRMIS to accurately update, track and manage employee movement data efficiently;
Identify key themes from helpdesk queries and share these insights with the team;
Support Compensation & Benefits projects as required.


Requirements


Grade 12 or Equivalent (Essential);
Certificate/Diploma in Human Resources or related field (Advantageous);
Minimum of 1 year HR administration, with exposure to Compensation & Benefits (Essential);
Experience relating to Leave administration (Advantageous);
Exposure to SAGE 300 People and ESS (Advantageous);
Proficient in the use of Microsoft Office (Word, Excel and Outlook);
Good communication and interpersonal skills;
Immaculate time keeping;
Excellent attention to detail and accuracy;
Strong communication and interpersonal skills.