Job Description
The Client Service Consultant is responsible for the efficient management of client queries received through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls, as well as email enquiries.
The primary objective of the role is to deliver exceptional customer service by promptly addressing client inquiries, resolving issues, and providing accurate information on our products and services. The officer is expected to possess comprehensive knowledge to handle a wide range of client requests
Qualifications
Type of Qualification: First Degree
Experience Required
3-4 years
Ability to work in a fast-paced environment and handle complex customer queries.
A customer-centric individual with excellent communication and analytical skills.
Experience in Corporate or Institutional client servicing is an added advantage.
Proficiency in MS Office, call centre systems, and CRM platforms.
Additional Information
Behavioural Competencies:
Customer Focus
Problem-Solving and Analytical Thinking
Communication (Verbal & Written)
Emotional Intelligence
Teamwork and Collaboration
Technical Competencies:
Active Listening & Probing Skills
Client Servicing Excellence
Banking Processes & Procedures
Product & Services Knowledge
Risk Identification & Escalation
CRM & Case Management
Data Analysis