Consultant: Fraud Operations (Chargeback) at Capitec Bank

Purpose Statement


To leverage expertise in fraud operations and perform purpose-driven activities in the combat against financial crime to minimise and mitigate client and bank losses thorough investigations into card fraud, digital fraud, application fraud, and internal threats.


Experience


Minimum 2- 3 years' experience in any area related to financial crimes.
Experience of and comprehensive understanding of the South African financial/banking environment
Familiarity with relevant legislation pertaining to fraud and banking.
Proficiency in investigation techniques and methodologies
Understanding of customer care and service protocols
Familiarity of common fraud typologies and emerging trends in fraud and financial crime
Familiarity with banking/retail/financial service provider policies, products, and procedures
Service-oriented mindset.


Qualifications (Minimum)


Grade 12 National Certificate / Vocational


Qualifications (Ideal or Preferred)


A relevant tertiary qualification


Knowledge


Understanding of the South African financial/banking environment.
Familiarity with relevant legislation pertaining to fraud and banking.
Understanding and proficiency in investigation techniques and methodologies.
Understanding of customer care and service protocols.
Familiarity of common fraud typologies and emerging trends in fraud and financial crime.
Familiarity with banking/retail/financial service provider policies, products, and procedures.
Service-oriented mindset.


Skills


Attention to Detail
Communications Skills
Consultation skills
Interpersonal & Relationship management Skills
Planning, organising and coordination skills
Problem solving skills
Decision making skills
Analytical Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)