Consultant: Quality Assurance and Insights at Capitec Bank

Purpose Statement


To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.


Experience
Min:


3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
Experience of collaboration across multiple and diverse teams.
Project and change management experience


Ideal:


Amazon connect, Sales Force and Speech analytics experience


Qualifications (Minimum)


Grade 12 National Certificate / Vocational


Qualifications (Ideal or Preferred)


Bachelor's Degree in Business Engineering or Business Administration
A relevant tertiary qualification in Quality Management


Knowledge
Min:


Deep and broad knowledge of the business area and specific domain, function or department.
Quality management systems, tools and methodologies
Data analysis and interpretation
Fundamentals of behaviour change
Change management methods, practices and tools
Understanding of requirements, specifications and technical design
Project management methodology


Ideal:


Understanding of the SDLC, testing tools, programming languages


Skills


Analytical Skills
Attention to Detail
Change Management Skills
Communications Skills
Interpersonal & Relationship management Skills
Problem solving skills
Project Management Skills (Methodolgy Specific)