Purpose of the Role
The Contract Manager is responsible for the full lifecycle management, performance, and compliance of security system maintenance and installation contracts across all sites. This includes CCTV, alarm systems, electric fencing, and integrated security platforms, ensuring operational excellence, regulatory compliance, and alignment with company HSEC standards and mine procedures.
Key Responsibilities
Contract & Compliance Management
Ensure full compliance with all HSEC requirements, mine standards, and operational procedures.
Enforce adherence to OEM specifications, SAIDSA standards, SANS requirements, and contractual KPIs.
Manage supplier obligations relating to service delivery, safety, and system integrity.
Ensure all licenses, warranties, and software agreements remain valid and up to date.
Maintenance & Operations Oversight
Oversee daily maintenance of all security systems, including:
Alarm systems
CCTV infrastructure
Electric fencing
Integrated security platforms
Ensure execution of an approved maintenance plan (minimum 9-hour daily coverage, flexible shifts).
Monitor system uptime, performance, and fault resolution in line with contractual KPIs.
Ensure immediate corrective action for high-risk system failures.
Asset & Infrastructure Management
Ensure availability and condition of:
Vehicles, tools, and equipment
Spare parts and stock (as per BOQ)
PPE and safety compliance items
Oversee replacement and repair of defective equipment within 24 hours of PO approval.
Validate that all replacement components meet or exceed existing system specifications.
System Integration & Technology Management
Manage integration of:
Alarm systems
CCTV systems
Electric fencing
Video Management Systems (Milestone, HikCentral)
Alarm monitoring platforms and CiiMS
Ensure proper configuration of TCP/IP-based security networks.
Oversee VLAN/VPN segmentation and network security protocols.
Ensure firewall protection and controlled access to security systems.
Network & System Performance Management
Monitor LAN/WAN performance and availability.
Escalate and resolve network performance issues.
Maintain secure cloud backups of system databases.
Ensure regular firmware and software updates following testing protocols.
Installation & Project Coordination
Approve and monitor timelines for new installations and system enhancements.
Ensure installations comply with OEM, SANS, and SAIDSA standards.
Oversee system expansion, upgrades, and commissioning processes.
Validate documentation including network diagrams, layouts, and installation plans.
Quality Assurance & Reporting
Conduct monthly site inspections with Site Managers.
Ensure systems operate at optimal performance levels.
Review and approve:
Monthly maintenance reports
Quality inspection reports
Performance against maintenance plans
Provide recommendations for system improvements and upgrades.
Alarm System Management
Oversee:
Alarm panel inspections and repairs
Signal transmission reliability
Battery, transmitter, and sensor functionality
Ensure alarm systems comply with communication, enclosure, and anti-tamper requirements.
Manage panic systems, antennas, repeaters, and base stations.
CCTV System Management
Ensure:
60-day recording retention
Daily system communication with control room
Remote system accessibility
Oversee:
Camera alignment and maintenance
Network stability and cable integrity
Monitoring software performance
Ensure uninterrupted communication between sites and control room.
Security Network & Cybersecurity
Ensure:
Secure system access controls
Firewall implementation
Restricted access to authorized users only
Manage integration with enterprise platforms such as CiiMS.
Maintain secure architecture using VLANs/VPNs.
Incident Management & Continuous Improvement
Establish and enforce procedures for:
Incident handling
Escalation processes
Close-out reporting
Implement blank screen monitoring methodology where applicable.
Drive continuous improvement initiatives in system performance and security.
People & Team Management
Ensure availability of qualified technical teams and relievers.
Verify competencies for:
Working at heights
Ladder work
Electrical and network installations
Oversee technician performance and workmanship quality.
Minimum Requirements
Qualifications
Degree/Diploma in Electrical Engineering, Security Management, IT, or related field.
Experience
5 - 10 years' experience in:
Security systems management (CCTV, alarms, electric fencing)
Contract or vendor management
Mining or industrial environments (preferred)
Technical Competencies
Advanced knowledge of:
Video Management Systems (Milestone, HikCentral)
Alarm and electrified fencing systems
Network infrastructure (TCP/IP, VLANs, VPNs)
Strong understanding of:
OEM lifecycle support and system warranties
SAIDSA and SANS standards
Integrated security platforms (CiiMS)
Key Skills
Contract and vendor management
Technical troubleshooting and systems integration
Project management and planning
Risk assessment and compliance management
Strong reporting and communication skills
Performance Indicators (KPIs)
System uptime and reliability
Compliance with maintenance plans
Response and repair turnaround times
Quality of installations and workmanship
Audit and inspection outcomes