Minimum Requirements:
Experience:
Up to 2 years supervisory experience in production/packaging industries
Food Production, Manufacturing and/or Packaging industry experience essential FMCG experience advantageous
IR/CCMA experience advantageous
People and Performance Management
Qualification:
Grade 12 or NQF 4 related Qualification
NQF 5 Generic Management or Business Management Qualification
Related industry degree/ND advantageous i.e. CI/Supply Chain/FMCG/Logistics
Additional Requirements:
N/A
Roles and Responsibilities:
Understand client site specific needs and compile comprehensive job specs to give to the Recruitment Centre
Establish relationship with Recruitment centre and liaise with them in terms of cleaner requirements
Provide feedback to recruitment centre on candidates supplied
Ensure that the resource centre maintains a pool of readily available potential cleaners as per contract requirements in order to maintain sufficient site replacement pool
Briefing of cleaners including transport arrangements, address, times etc., (or supply Recruitment centre with brief if agreed.)
Briefing of all cleaners with regards to Capability, as well as client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment or on the first day at client site.
Issue of protective equipment (and related documentation), prior to placing an individual on assignment
Ensure that the correct Cleaning contract is signed by cleaner.
Explain payroll process and layout of payslips
Introduce cleaners to client contact
Coordination of transport of cleaners and approval thereof by Service Delivery Manager
Address and solve cleaner's problems & grievances promptly and in a professional manner / attending to employee wellbeing issues.
Ensure that all cleaners are managed on a day to day basis in accordance with applicable labour legislation, as well as Capability and client labour relations policies and procedures.
Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner.
Management of poor performance reported by client of cleaners in accordance with their Job Description s and job requirements.
Monitor attendance and deal with abuse of sick leave
Manage cleaners pool to ensure all shifts are fully staffed
Monitor timekeeping and extended breaks of cleaners
Conduct Regular on the job training of cleaning specifications, chemical and equipment
Conduct daily site inspections
Meet with client as per client requirement.
Maintain up to date Capex equipment register
Rececive stock deliveries onsite and ensure these are stored securely and distributed effectively.
Establish PPE requirements, as well as issue all relevant PPE to cleaners during Induction.
Ensure uniforms and PPE compliance
Conduct spot checks on cleaners compliance to health and safety regulations.
Maintain Health & Safety Records on site and ensure all sites requirements are met and records maintained
Attend to all IODs on site
He/she must ensure that the cleaner gets medical attention at the time of the incident
He/she must accompany the cleaner to a hospital / clinic where necessary
He/she must complete all the necessary documentation and make sure it is forwarded to the regional COIDA Administrator.
Assist with all incident investigations on site as per training by H&S Consultant
Ensure spayroll department is presented with accurate site payroll data processed within deadline. This might involve other individuals but the overall responsibility lies with the site Contract Manager
Check and signoff of preextract reports from Payroll
Distribute payslips weekly/monthly to cleaners (as per payroll run)
Resolve payroll queries timeously
Compile and deliver accurate reports as per client requirements (e.g. overtime, hrs worked, disciplinary reports etc) as and when required
Ensure employee files are maintained and all documentation is in order. The assistance of the Site Supervisor and team leader may be obtained for this but the Cleaning Contract Manager remains accountable for this function.
For all terminations at clients, ensure all documentation/information required by employees is completed prior to termination. This may involve liaison with payroll to obtain relevant information.
Ensure that all client invoice processes and requirements are adhered to and queries dealt with a.s.a.p. in liaison with ASSC
Fully understand client costing/s and ensure that all contract expenditure is within the parameters of the approved costing agreement
Analyse monthly stats for the client site and highlight inconsistencies or irregularities
Establish and build a relationship with client
Understand client requirements and ensure service delivery compliance according to agreed terms in respect of:
Daily/weekly client meeting requirements
Site visits
Attend formal meetings at client with Regional Operations manager when required.
Develop awareness of client needs and business and identify potential opportunities within client and communicate to Regional Operations Manager
Communicate and provide feedback regularly to client and resolve client queries timeously
Recruitment of direct reports according to HR standard operating procedures
Ensure that direct reports attend induction and relevant training arranged
Daily management and development of direct reports
Performance management and development of direct reports according to HR standard operating procedures
Ensure adherence to all HR Policies and procedures
Timeous submission of HR docs to Regional Operations Manager monthly
End Date: January 28, 2026