Contract: Quality Control Agent at IQbusiness

Job Description


We have an opportunity for a Quality Control Agent to join our team on a contract basis.
This role is focused on ensuring the accuracy, integrity, and quality of market research data collected through various methods.
You will work closely with project teams, clients, and fieldwork agents to maintain high-quality standards across all deliverables.


What You'll Do:


Conduct thorough data cleaning and quality assurance on research data (including grammar, consistency, and accuracy checks)
Verify data against source materials (e.g. call recordings, surveys) to ensure validity
Analyse datasets to identify trends, gaps, or inconsistencies
Manage and respond to client queries related to data quality and integrity
Monitor and review the work of fieldwork/QC agents to ensure adherence to quality standards
Provide progress updates and insights to internal stakeholders
Support project timelines by tracking, consolidating, and preparing data for delivery
Assist with improving quality control processes and workflows


What You Bring


Strong Excel skills (critical requirement for success in this role)
High attention to detail with strong editing and data cleaning capabilities
Ability to work with large datasets and multiple data sources
Strong communication skills and ability to engage with stakeholders
Ability to manage deadlines and work under pressure


Qualifications:


Matric (Grade 12) is required
Additional certifications in Data Analysis or Excel will be advantageous


Advantageous:


Experience in market research quality control or data validation
Experience working with CATI / survey data
Exposure to team coordination or QC oversight