F
Control Room Operator- Midrand at Fidelity Services Group
Fidelity Services Group
October 12, 2026
Full-time
On-site
MAIN PURPOSE OF JOB:
The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE:
Grade 12 (Matric)
Grade C PSIRA Registered
Responsibilities and duties:
Administration
Monitor and action emergency and non-emergency signals
Phoning of the Premises/ Clients/ Key holders
Recording all relevant information into the activations by means of computer
Record and report all incidents and accidents to the senior on duty
Ensure all relevant administrative work and handled signals are completed
Monitoring and action of vehicle violation
Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
Report any faults to the appropriate authority on duty
Not abuse the use of company telephones for private telephone calls
Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
Responsible for a clean and tidy workstation
CLIENT LIAISON
Telephonic assistance with any problems or complaints
Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
Reporting of any faulty alarm systems through the appropriate channel(s)
Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
Have sound knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
Standing Operating Procedures must be upheld
Meeting and keeping on agreed upon service level and performance targets
High standard of service must be upheld
ADHOC
Assisting with other ad-hoc tasks and projects as and when required
Deadline:13th October,2026
The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE:
Grade 12 (Matric)
Grade C PSIRA Registered
Responsibilities and duties:
Administration
Monitor and action emergency and non-emergency signals
Phoning of the Premises/ Clients/ Key holders
Recording all relevant information into the activations by means of computer
Record and report all incidents and accidents to the senior on duty
Ensure all relevant administrative work and handled signals are completed
Monitoring and action of vehicle violation
Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
Report any faults to the appropriate authority on duty
Not abuse the use of company telephones for private telephone calls
Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
Responsible for a clean and tidy workstation
CLIENT LIAISON
Telephonic assistance with any problems or complaints
Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
Reporting of any faulty alarm systems through the appropriate channel(s)
Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
Have sound knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
Standing Operating Procedures must be upheld
Meeting and keeping on agreed upon service level and performance targets
High standard of service must be upheld
ADHOC
Assisting with other ad-hoc tasks and projects as and when required
Deadline:13th October,2026