Coordinator, CRM

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

The CRM team at Stitch Fix is responsible for strengthening the relationship with our clients, maximizing their value, and retaining them as active clients for as long as possible. At its core, Stitch Fix is a personalization service, and the CRM team leverages data and insights to bring that same level of personalization to our marketing. Our ultimate goal is to deliver the right message to the right customer at the right time.

We are looking for a CRM Coordinator to help support and execute our complex and client-focused CRM program. This entry-level is ideal for someone eager to roll up their sleeves, support the team and learn the ins and outs of CRM marketing. You will work closely with all members of the CRM team (including Developers), and contribute to delivering campaigns that create an amazing experience for our customers while driving business impact.

This is a highly executional role where the team will depend on you to keep work moving, maintain processes and ensure campaigns run smoothly. You’ll gain exposure to exciting strategy, problem-solving, and cross-functional collaboration, making this an amazing opportunity for anyone looking to grow their career in CRM.

• Support execution of CRM campaigns across Email, Push, SMS.
• Assist in the maintenance of existing Lifecycles and the creation of new ones.
• Own campaign QA and daily campaign scheduling to ensure timely, accurate delivery.
• Assist in weekly and monthly reporting, helping track performance and insights.
• Shadow strategic ideation for Batch, Transactional, and Lifecycle campaigns.
• Build relationships and collaborate with other teams across the organization, including Product, Engineering and Analytics.

• You have a proven track record of being detail-oriented, process-driven, and scrappy, with a strong focus on execution.
• You are excited about the CRM space and have a high interest in driving smooth and innovative marketing campaigns.
• You are customer-focused with strong intuition, consistently thinking about creating excellent customer experiences.
• You have a proven ability to identify opportunities for improvement and establish or enhance processes to keep work moving efficiently.
• You are attuned to trends in fashion, pop culture, and social relevance, and bring that awareness into your work.
• You are a driven team player who thrives on supporting execution and taking ownership of parts of a complex campaign structure.
• You are highly detail oriented and comfortable in fast-paced, dynamic environments.
• You have a curiosity for data and understanding complex problems.
• You are collaborative and enjoy building strong working relationships across teams.

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.