Purpose
To manage and maintain various online portals from leads are generated in order to achieve leads targets accurately and timeously as per agreed standard operating procedures.ÃÂâÃÂÃÂÃÂï
Minimum Experience
1- year experience in a similar environment
Minimum Qualification
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Minimum Requirements
Computer Literacy ProficientÃÂâÃÂÃÂÃÂï
Industry legislative compliance/ knowledge.
Generic Job Outputs
Process and Governance
Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Ensure that relevant databases are updated with relevant information to enable accurate leads management.
Follow-up and manage current and historic enquiries received via relevant systems within the set time frames.
Measure response time of leads distributed to relevant stakeholders in order to ensure customers are contacted with in the agreed timeframes.
Monitor sales activities and escalate noncompliance to the relevant stakeholders.
Stay updated with market trends and technology.
Finance
Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
Client/Customer
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution, enhancing the client experience.
People
Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.
Provide training to employees on all relevant systems to ensure compliance with all processes and procedures.
Closing Date 27 April 2026