The credit control officer role plays a critical role in overseeing the reconciliation of debtor accounts, enforcing credit policies, ensuring timely collections, and maintaining strong client relationships. This position ensures compliance with internal Standard Operating Procedures (SOPs), Credit policies and financial controls.
Key Responsibilities
Account Reconciliation & Credit Oversight
Lead monthly reconciliations of all debtor accounts to ensure accuracy and resolve discrepancies promptly.
Review reconciled accounts to determine payment status, identify bad debts, and recommend write-offs where appropriate.
Ensure statements of account are current, accurate, and regularly communicated to clients.
Collaborate with internal departments (Sales and Finance) to investigate and resolve complex client account issues.
Monitor adherence to credit policies and propose corrective actions as needed.
Credit Management & Debt Collection
Oversee timely collections from credit customers, ensuring compliance with payment terms.
Issue monthly statements and collection updates to clients.
Enforce company credit policies and keep debtor days within acceptable thresholds.
Track client payment patterns and credit limits, acting to minimize credit risks.
Handle overdue accounts through consistent follow-up and professional communication.
Resolve billing issues and negotiate payment plans when necessary.
Advise management on client creditworthiness and contribute to credit policy refinement.
Reporting
Prepare and submit the following reports on time (by the 5th of each month):
Daily Revenue/Credit Status Report
Monthly Collections vs. Targets Report
Monthly Aged Debtors Analysis
Monthly Rejection Analysis
Team Leadership & SOP Compliance
Supervise the sales team, ensuring adherence to SOPs and timelines.
Monitor for credit policy violations, escalate non-compliance, and drive accountability across the team.
Key Performance Indicators (KPIs)
Achievement of monthly and quarterly collection targets
No receivables aged over 120 days
Timely completion and submission of reconciliations and reports
Reduction in outstanding disputes and aged debt
Full compliance with credit policies.
Improved performance and engagement of the sales team
Qualifications and Experience
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
CPA or ACCA qualification is highly preferred
Minimum of 4 years' experience in credit control or accounts receivable in a hospital or healthcare setting
Demonstrated experience managing Customers accounts
Proficiency in financial systems and advanced Excel skills
Strong leadership and negotiation experience