Credit Controller at Broll

POSITION PURPOSE


Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.
Reviews accounts, determines probable reasons for account status and contacts clients to resolve the delinquencies.
Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions.


Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
Makes early contact with clients to collect and keep them informed of account status
Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
Communicates approved extensions and notifies clients of new due dates
Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant


Assumes responsibility for the efficient administration of collections activities


Keeps accurate and up-to-date activity reports on late, potentially late and accounts
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
Liaises with tenants as appropriate
Handles rental queries efficiently and diplomatically
Queries tenants' short payments
Ensures the daily receipting and processing of tenant payments
Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
Generally, ensures that:

Rent (and other charges) are paid by the 7th of each month
Letters of demand after the 7th to defaulting tenants
Summons's are issued after the 21st day to defaulting tenants
Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
Motivation and processing of write-offs
Credit checks




Assumes responsibility for timely and accurate preparation and submission of management reports.

Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:


Weekly/monthly arrears against billings (debtor's day calculations)
Monthly graph of weekly collections against previous month/year
Preparation and submission of attorneys' reports on all legal matters
Reconciliation of bank statements (where appropriate) and tenants' accounts


Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.


Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
Maintains confidentiality
Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses


Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel


Assists area personnel as needed
Keeps management informed of activities, progress toward established objectives, and of any significant problems
Attends and participates in meetings as required


Assumes responsibility for related duties as required or assigned.


Stays informed of changes in collections policies, procedures, and related legal requirements
Ensures that work area is clean, secure, and well maintained


PERFORMANCE MEASUREMENTS


Problem accounts are closely monitored and reviewed
Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
Required reports and records are accurate and timely
Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
Compilation and capture of electricity and water readings


QUALIFICATIONS

EDUCATION/CERTIFICATION


Matric with Book-keeping
Three years related experience
Essential own transport
Prior experience in property related field would be recommended but not a requirement


REQUIRED KNOWLEDGE


Knowledge of collection procedures and related laws and regulations
Understanding of Company policies
Familiar with default and enforcement clauses


EXPERIENCE REQUIRED


2 years of Previous collection experience


SKILLS/ABILITIES


Accuracy and thoroughness in work
Excellent communication, telephone, and public relations skills
Ability to work well independently
Ability to work well in stressful situations
Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone and fax


Closing Date 26 June 2026