Job Purpose
To ensure timely collection of outstanding debts, manage customer accounts, and support efficient credit control processes while collaborating with internal teams to improve cash flow and resolve account issues.
The successful candidate must demonstrate proven experience in:
Debt collection and recovery of overdue accounts
Credit control and accounts receivable management
Customer account reconciliation and statement management
Debtor ageing analysis and collection reporting
Customer dispute resolution and query management
Order-to-cash process management
SAP customer account management and reporting
Strong negotiation and stakeholder management skills
Working closely with Sales, Finance, Logistics, and Customer Service teams to drive collections and resolve account issues
Minimum Requirements
Bachelor's Degree in Finance, Accounting, Business, Commerce, or a related field
Minimum 5 years' relevant experience in Credit Control, Collections, Accounts Receivable, or Customer Credit Management within FMCG or manufacturing sector with a large customer base.
Strong SAP proficiency
Excellent analytical, communication, and problem-solving skills