Key Outputs:
Maintain a realistically low incidence of bad debt
Consistently meet and maintain KPI's (collections, bad debt, dso's and query targets)
Works with a minimum of direction on collections for an important ledger, possibly key accounts
Anticipates developments, and identifies accounts that will require special attention
Handles disputed accounts and negotiate to bring payment into line with terms
Undertakes complex reconciliations, and compiles documentation for legal action
Maintains accurate individual measurement and performance statistics
Obtains sufficient information to assess the risk of new and existing customers
Works within guidelines and reports to the AR Team Leader
Close liaison with business units, internal and external clients, the focal point being timeous collections and query resolution
Provide accurate advice on debt management, queries, VAT issues etc
Involvement in the reconciliations analysis of ledger accounts and billing history
Liaise with billing on Credit Control queries, through to prompt resolution
Ensure all relevant details are provided for the "collection package" delivered to the market for collection
Liaise with current service provider, claims handlers and others on outstanding collections
Undertake ad-hoc responsibilities as required
Qualifications
Minimum of 3 years in a credit control experience as well as 2 years exposure in reconciliations
Experience & exposure in a Service or FMCG environment (Banking Sector, Retail Sector , Shoprite, Edcon , Eskom and PnP etc.) is essential as it is key accounts and on an open item system
Proven working knowledge of accounting system (Credit Management 1,2,3)
Strong computer skills in Microsoft Office applications (i.e., Word, Excel -Advance, etc.)