CS Communities Auditor (Spanish fluent), Community Shopping Moderation at Amazon

This role requires a Spanish speaking auditor. Fluency in Spanish and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage.


Key job responsibilities

Quality Auditing


Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon's community moderation guidelines
Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
Maintain consistently high personal audit accuracy and productivity against established targets


Insights & Continuous Improvement


Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting


Collaboration & Guidelines


Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
Serve as a QA resource for moderation representatives and management
Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials


A day in the life


Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting.
You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews. You will work closely with your Team Manager and fellow auditors to maintain the team's high-performance standards.


Basic Qualifications


Can manage multiple projects and meet deadlines
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Matric/Grade 12/NQF4 or equivalent or higher qualification(s)
Speak, write, and read fluently in English and Portuguese
Work schedule flexibility


Preferred Qualifications


Experience with data analysis and basic Excel skills
Experience with content production processes
Experience demonstrating problem solving and root cause analysis
Experience in compliance, audit or risk management
Proficiency in additional languages beyond those required for the role