Customer Care/ Call Centre Support - 2 Positions at NID Logistics

Key Responsibilities


Handle inbound and outbound customer calls.
Respond to customer inquiries and provide accurate information.
Follow up on pending deliveries and customer complaints.
Follow up on COD collections and PODS.
Conduct debtor follow-ups and collection calls.
Resolve customer complaints professionally and promptly.
Maintain accurate customer and call records.
Escalate unresolved issues to the relevant departments.
Follow up with branches, drivers and operations teams.
Meet assigned customer service and collection targets.


Requirements


Moving People, Goods and Opportunities Across Kenya
Must have worked as a Debtor Collector.
Diploma/Degree in Customer Service, Business, Communication or a related field.
1-2 years' experience in customer care, call centre or debt collection.
Excellent telephone communication and listening skills.
Ability to handle difficult customers professionally.
Good follow-up and negotiation skills.
Computer literate with good data-entry and record-keeping skills.
Patient, professional and solution-oriented.
Ability to work under pressure and meet targets.