Job Objectives
Courteous welcoming of Clients.
Call Management
Ambience of the Reception
Other duties as assigned
Duties & Responsibilities
Maintaining a serene and conducive atmosphere in the reception space.
Greet clients and visitors with a positive, helpful attitude.
Answer incoming calls and respond to customer's emails
Timely answering of phones in a professional manner, and routing calls appropriately.
Ensure proper listening and communication skills are deployed, and all information provided to the customer on phone are helpful and pointing towards service improvement.
Other duties as assigned
Key Performance Indicators
Courteous Welcoming of Clients
Call Management
Quality of Phone responses
Quality of the Reception Area Ambience
Conversation Metric Quality
Assessment of Understanding Job Role Expectations
Requirements
B.Sc. / HND in any discipline (Minimum of 2.2 or Lower Credit)
Minimum of 1 year of cognitive experience with a reputable organization.
Excellent organizational skills
Excellent verbal/non-verbal communication
Inter-personal skills
Telephone Etiquette.