Customer Care Manager at Odoo

Responsibilities


Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion


Must Have


Passion for software products
Fluent in French and English both spoken and written
Strong business acumen and understanding of customer needs
Highly organized, with the ability to work autonomously and manage your time effectively
Strong priority management skills, with the ability to thrive under pressure
Minimum academic requirement of a Bachelor's degree
Based in Nairobi, Kenya or be a member of the East African Community (EAC)