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Customer Care Officer: West Coast/ Eden Karoo/ Metro North Ref No. DSD 92/2026 at Western Cape Social Development
Western Cape Social Development
October 1, 2026
Full-time
On-site
Minimum Requirements
A qualification at NQF level 6 (equivalent or higher qualification); A minimum of 3 years relevant experience.
Recommendation
None.
Key Performance Areas
Provide mechanisms and procedures for the dealing with customer complaints; Report on customer complaint issues;
Provide a client liaison service in service delivery teams; Enquiries and customer relations; Managerial/Supervisory functions.
Competencies
Working knowledge and understanding of the following: Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions; Information systems that aid in the management of knowledge and information pertaining to the line function;
Project management; Operational management practices; Procurement and tendering processes; Policy development, and operational management, monitoring and review processes; Modern systems of governance and administration;
Public service procedures, processes and systems; Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape; Constitutional, legal and institutional arrangements governing the South African public sector; public finance, human resources and discourse management processes;
Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements; Functioning of the Province and the activities of sister departments/related functional areas; Policies of the government of the day; Labour Relations legislation and regulations; Performance management in general.
Skills in the following: Numeracy; Computer Literacy; Language skills; Project Management.
A qualification at NQF level 6 (equivalent or higher qualification); A minimum of 3 years relevant experience.
Recommendation
None.
Key Performance Areas
Provide mechanisms and procedures for the dealing with customer complaints; Report on customer complaint issues;
Provide a client liaison service in service delivery teams; Enquiries and customer relations; Managerial/Supervisory functions.
Competencies
Working knowledge and understanding of the following: Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions; Information systems that aid in the management of knowledge and information pertaining to the line function;
Project management; Operational management practices; Procurement and tendering processes; Policy development, and operational management, monitoring and review processes; Modern systems of governance and administration;
Public service procedures, processes and systems; Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape; Constitutional, legal and institutional arrangements governing the South African public sector; public finance, human resources and discourse management processes;
Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements; Functioning of the Province and the activities of sister departments/related functional areas; Policies of the government of the day; Labour Relations legislation and regulations; Performance management in general.
Skills in the following: Numeracy; Computer Literacy; Language skills; Project Management.