This role is essential in managing inbound and outbound calls to provide timely assistance, information, and support to patients, families, and external stakeholders. The position ensures smooth communication within the hospital, enhances patient satisfaction, and upholds Valley Hospital's commitment to excellent customer service.
Requirements
Minimum Qualifications
Diploma in Communications, Media Studies, or a related field
Minimum of two (2) years' experience in a similar or related role within a busy call centre or healthcare environment
Skills Required
Proficiency in Customer Relationship Management (CRM) and call centre systems
Strong understanding of hospital services and general operations
Excellent communication and interpersonal skills with a patient-centred approach
Ability to manage multiple calls, prioritise tasks, and maintain accuracy under pressure
Competence in using phone systems, automated call distributors (ACD), and digital communication tools
Strong documentation and reporting skills with attention to detail