Customer Care Representative – Fashion Retail (Remote) at Influx

What We Are Looking For


A strong appreciation for, or hands-on experience with, diverse fashion trends
Experience working with e-commerce platforms
Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software
Experience using Shopify
Proven experience providing email-based customer support
Excellent written and verbal communication skills
Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
Ability to work independently as well as collaborate effectively within a team environment
Openness to feedback to ensure the delivery of a high-quality customer service experience
Confidence in navigating the competitive fashion and e-commerce landscape
Passion for staying up to date with fashion trends, fabrics, and production processes
Polite, professional demeanor with excellent interpersonal skills
Proactive mindset with the ability to think creatively and solve problems quickly
Strong time management and organizational skills, with the ability to work independently
Capacity to resolve 10 - 15 customer tickets per hour
Proven track record of maintaining a minimum 90% quality score


Equipment Requirements (bring your own device)


Minimum 50 Mbps internet connection
Minimum 8GB RAM - Intel i5 10th gen
Quiet working environment
Noise-canceling headset
No desktops
No Chromebook, no LINUX