IGrow Wealth Investments Group of companies,proudly positioned South Africa's #1 Investment company, is seeking a Customer Care Representative to join our team in Durbanville, Cape Town.
If you are solution-driven, have excellent communication skills and thrive in a fast-paced environment — this role is for you.
To qualify for this position, you need:
Matric
Minimum 2 years of experience in a similar role
Excellent communication skills.
Telephone etiquette
The ability to multi-task and stay organized
Familiar with CRM systems and practices.
Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
Experience in the property industry beneficial
Own vehicle
Duties and responsibilities include, but not limited to:
Receiving inbound calls along with the receptionist staff.
To contact every client that enquires about rental properties through our CRM system.
Outbound dailing may be needed from time to time when the operation requires the support.
Answer all inbound calls routed to you.
Address all sales IQ chat prompts received.
Determine the client's needs and schedule a viewing for the clients, send a SMS, email, and application form.
Complete viewing registers for the rental agents every day with the details of the clients that have confirmed they will be attending.
Keep track if the client attended the viewing or not by following up with the rental agent the next day.
If the client did not attend the viewing, contact the client, find out why and reschedule.
Keep detailed notes on the internal CRM system.