Customer Care Representative at Shopzetu

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications


Strong Interpersonal Skills, Excellent Communication abilities
Experience in Customer Service, Customer Support roles
Proven track record in ensuring Customer Satisfaction
Ability to handle customer inquiries and complaints efficiently
Excellent problem-solving abilities and attention to detail
Ability to work effectively in a team environment
Prior experience in the fashion or e-commerce industry is a plus
A diploma or equivalent / bachelor's degree is preferred