Job Advert Summary
Clover is looking for a Customer Collaboration Analyst to strengthen relationships between our customers and internal supply chain teams and be the custodians of the integration and collaboration process by providing a holistic view on customer collaboration. The ideal candidate must be analytical, proactive, and highly collaborative, with the ability to build strong relationships with both customers and internal stakeholders. They should be comfortable working with data, identifying trends, and turning insights into practical solutions that improve supply chain performance and service delivery.
The successful candidate will proactively identify gaps to unlock value and efficiency, creating focus, direction and goals for operational execution while focusing on detailed projects to deliver improved results.
Requirements
Degree
Business English: Highly Proficient
Code 08 Driver's license
Experience in working with retailers
Willing to occasionally travel to key external stakeholders
Advanced level of computer literacy and data analytics
Competencies
Ability to influence and balance stakeholders
Ability to identify risks and gaps within the business process, and implementing strategies and measures to improve results
Result and Solution Driven
Strategic mindset and resourcefulness
Effective communication and planning
Resilience
Persuade stakeholders to gain support and commitment
Be dynamic and responsive to changing business needs
Effective and efficient verbal and written communication and collaboration with external and internal stakeholders
Planning and organising to achieve business needs and deliver value
Manage complexity to effectively solve problems and optimise customer value
Review and reporting
Apply advanced knowledge to guide processes to express ideas and solutions
Data collection and analysis
Project management and oversight
Duties and Responsibilities
Be the custodians of the collaboration process with the retailers
Understanding roles and responsibilities of different departments in the collaboration process and determine the need for collaboration within each step
Planning and organising to achieve business needs and deliver value.
Manage complexity to effectively solve problems and optimise customer value.
Review and reporting- apply advanced knowledge to guide processes to express ideas and solutions.
Data collection and analysis.
Project management and oversight.
Identify Gaps & Opportunities
Continuously identify opportunities and gaps per retailer group over all disciplines including returns, service levels and outbound strike rates.
Implement new Service levels (on time in full) measurements and alignment of data with the Clover service levels.
Continuously putting measures in place to close gaps and measure outputs.
Continuously improve the maturity of the level of collaboration and integration through innovative processes and shared learnings.
Ensure promotional alignment between the retailers and company.
Daily tracking of promotional uplifts and communicate any gaps to all stakeholders.
Daily analyse the forecast vs stock reports per retailer, identify gaps and execute corrective actions in collaboration with internal and external stake holders.
Define strategy per customer group.
Alignment of the reporting methods to enable consistent reports (ITIF, IT, IF...).
Leading the process of setting up new cube views to align with customers (products codes vs article codes, product hierarchy, customer, UOM....)
Identify areas of improvement, be able to create a project plan to effective involve all relative stakeholders.
Measuring all actions and indicating weekly improvement (CLS, forecast accuracy, order acceptance, order processing, stock availability, returns, promotional accuracy.
Inputs in the monthly forecasting session to align with customer build up forecast (analysing and assiting retailers to provide Clover with accurate promotiona/special activities).
Promoting value driven process with focused actions.
Eliminate manual integration and collaboration with stakeholders to create efficiency.
Manage master data updates between Retailers and Clover to ensure accurate and useful information.
Ensure optimal planning and ordering by ensuring orders are processed and expectations are met.
Manage inputs and insights into the S&OP process
Deadline:20th March,2026