Customer Engagement Officer at Detopsy Engineering Limited

About the Role:

Detopsy Engineering is seeking a proactive, customer-focused Customer Engagement Officer to strengthen client relationships and enhance the overall customer experience. The ideal candidate will serve as the primary point of contact for clients, ensuring timely communication, professional service delivery, and consistent satisfaction across all touchpoints.

Key Responsibilities


Manage day‑to‑day communication with customers and respond to inquiries promptly
Build and maintain strong, long‑term client relationships
Track customer feedback and escalate issues to relevant internal teams
Support project teams with client updates, documentation, and follow‑ups
Maintain accurate records of customer interactions and service requests
Contribute to customer engagement strategies and service improvement initiatives


Requirements


Bachelor's degree in Business Administration, Communications, Marketing, or related field
Minimum 3 years of experience in customer service, client relations, or a similar role
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office tools
Ability to work independently and collaboratively in a fast‑paced environment